The 21-point gap between small firms and big business
Around 3.9 million of the UK’s smallest firms use no AI at all. The reasons have less to do with the technology than with trust, time, and having nobody to ask.
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Our own commentary on AI and IT consultancy, written for business owners rather than technologists — focused on what actually pays back.
Around 3.9 million of the UK’s smallest firms use no AI at all. The reasons have less to do with the technology than with trust, time, and having nobody to ask.
That is what small business owners in one survey reported losing to back-office work — most of it after hours. The case for AI at this size is about which hours you get back, and what you do with them.
The UK’s smallest firms are being attacked at close to the same rate as everyone else. What separates them is what happens next — and most have nothing written down.
The articles on this page are Milk Technology’s own view. Where a piece is expanded into a full article it will carry a publication date and, where relevant, links to the sources behind any figures quoted.
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